Orders received prior to 12 noon central time will be mailed same day, with the exception of saturday and sunday.
All packages are mailed USPS Priority with a Delivery Confirmation. The Delivery Confirmation number will be emailed to the customer.
We are able to send packages Overnight, UPS and or Federal Express if the customer prefers. When these other shipping methods are required please contact us at firstname.lastname@example.org Individual shipping rates for this request will be billed separately and will need to be paid prior to shipping.
Note that all packages are insured. If, for some reason your order does not arrive or arrives damaged you will be issued a replacement product or refund.
If, for some reason, you are dissatisfied with your product, please contact us immediately. We will handle returns and refunds on a case by case basis. Note that yarns that were requested to be balled into a center pull cake could only be returned for store credit or replacement. All needles and hooks are guaranteed by their manufacture.